Problem: A multi-department issue
The application was long and complex, and could fail at multiple stages for multiple reasons, which had to do with different departments within the organisation (like finance or fraud & compliance), which didn't have to be aware of each other until then.
Together with the BA, we performed interviews across departments to map the whole process of applying. We got in-depth information from members from different teams into a big schema.
Mapping requirements into stories
Once we were sure we captured all possible scenarios, we mapped them into user stories and prioritised them for development.